Returns & Refunds Policy

At Maters & Co, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our goods, we can only accept returns on items that arrive damaged or defective. Please ensure you inspect your delivery immediately and contact our support team within 48 hours of receipt to initiate a claim.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your food items.

• 2.
  Provide Evidence

  Attach clear photographs of the damaged product and the original packaging to help us assess the quality concern.

• 3.
  Review Process

  Our quality control team will review your request within 2 business days to determine eligibility for a refund or replacement.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.