Frequently Asked Questions

Everything you need to know about our premium artisanal food products and delivery services.

How do you ensure the quality and freshness of your products?

At Maters & Co, we source directly from small-batch producers and maintain strict temperature-controlled storage. Each item is inspected for quality before being vacuum-sealed or packed in eco-friendly, food-grade containers to preserve peak flavor during transit.

What are your shipping rates and delivery times?

We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $75. Tracking information is sent via email as soon as your order leaves our warehouse.

Do you offer international shipping?

Currently, we ship within the continental United States and Canada. Due to customs regulations regarding perishable food items, we are unable to ship to other international destinations at this time.

What is your return policy for food items?

Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 48 hours for a full refund or replacement.

Are your products organic or allergen-free?

Many of our products are certified organic and non-GMO. Detailed ingredient lists and allergen warnings (such as nuts, gluten, or dairy) are provided on each product page. Please review these carefully before purchasing if you have specific dietary restrictions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted payment gateway to ensure your data remains safe.